No. KunarPay charges nothing to set up your account and no recurring monthly fee. You pay only a percentage on successful transactions. If you don't process any payments in a given month, you pay nothing.
What happens if I exceed my plan's volume limit?
Your payments continue to process without interruption. Your account manager will contact you to discuss upgrading your plan. We never block transactions because of a volume threshold.
Are refunds and chargebacks charged?
Refunds do not incur an additional fee, though the original transaction fee is not returned. Chargebacks may carry a dispute fee depending on the card network — this will be detailed in your merchant agreement.
How is the transaction fee calculated?
The fee is taken automatically from each successful transaction before settlement. For example, a £100 order on the Growth plan would incur a fee of £2.40 + £0.20 = £2.60, and you would receive £97.40 at settlement.
Can I switch plans later?
Yes. Contact your account manager or email admin@kunar-pay.com and we'll update your plan, typically within one business day. There's no penalty for upgrading or downgrading.
What currencies do you support?
KunarPay primarily supports GBP for UK merchants. EUR and USD are available for merchants selling internationally. Settlement is always in GBP. Speak to your account manager for multi-currency requirements.
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